Cricxo Privacy Policy – Your information is completely safe with us

1Introduction & Applicability

Cricxo (https://cricxo.id) is one of Bangladesh's most trusted online betting and gaming platforms. We take our users' privacy seriously and are firmly committed to protecting your personal information.

This Privacy Policy explains how Cricxo collects your information, the purposes for which it is used, how long it is retained, and who it may be shared with. This policy applies to our website, mobile app, and all related services.

By using our platform, you automatically agree to this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact our support team.

2Data Collection

Cricxo only collects information that is necessary to provide our services and manage your account. We never collect excessive or unnecessary data.

Registration Information:

• Full name, email address, and mobile number
• Date of birth (for age verification to confirm 18+)
• Residential Address & Country
• Preferred Language & Currency

KYC verification data:

• Copy of National ID or Passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method (bKash/Nagad account number)

Automatically Collected Information:

• IP address and device information
• Browser Type & Operating System
• Platform access times and session data
• Gaming History & Transaction Records

Data Types & Sources:

3Purpose of Data Use

Cricxo uses your personal information only for clearly defined and legitimate purposes. We will never use your data for any purpose that has not been disclosed to you in advance.

• Account creation and management: Your information is used to keep your account active and ensure secure login.
• Identity Verification (KYC): Each member's identity is verified in accordance with international licensing regulations.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: For the quick resolution of your complaints or queries.
• Fraud Prevention: To detect suspicious transactions and multiple accounts.
• Legal obligations: To meet the requirements of regulatory authorities.
• Personalized Experience: To show you offers and promotions tailored to your preferences.
• Platform Improvement: To analyze user behavior and improve our services.

4Data Storage & Security

Cricxo uses industry-leading technology to protect your data. Our servers are housed in top-tier secure data centers, and regular security audits are conducted to maintain the highest safety standards.

Security Measures:

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Regular Security Audits: Penetration testing conducted by third-party experts.
• Encrypted storage: All sensitive data stored on our systems is kept in encrypted form.

Data retention period:

• Active Account Data: Retained for the duration the account remains active
• Closed account data: retained for up to 5 years after closure (as required by legal obligations)
• Transaction Records: Minimum 5 years (as required by financial regulations)
• KYC documents: 5 years after account closure

5Sharing Data with Third Parties

Cricxo never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances where it is necessary to deliver our services.

Circumstances under which data may be shared:

• Payment Processors: bKash, Nagad, and other payment gateway partners — solely for processing transactions.
• Identity Verification Services: Third-party providers that carry out the KYC process.
• Law enforcement agencies: As required by a valid court order or government directive.
• Licensing Authority: To comply with regulatory obligations.
• Technology Partners: Cloud and IT service providers required for platform operations.

All third-party partners are bound by a confidentiality agreement with Cricxo and may only use your data for the specified purpose.

6Cookies and tracking technologies

Cricxo uses cookies and similar tracking technologies on its website and app. These help enhance your browsing experience and ensure the platform functions properly.

Cookie types:

• Essential cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To analyze platform usage and improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

You can control or disable most cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

7Your rights

Cricxo believes every user should have full control over their own data. We guarantee the following rights to all our users.

8Minor protection

Cricxo strictly prohibits anyone under 18 from using the platform. Age is verified during registration and reconfirmed through the KYC process.

• Date of birth is collected and verified at the time of registration.
• Age is verified through a government-issued ID during KYC.
• If there is any suspicion that a user is under 18, the account will be suspended immediately.
• Parents can contact our support team to report any suspicious activity.

9Privacy Policy Updates

Cricxo may update this Privacy Policy from time to time. Revisions may be necessary due to regulatory changes, the launch of new services, or technological improvements.

• Advance notice of significant changes will be sent to your registered email.
• The effective date of the updated policy will be displayed at the top of this page.
• Continued use of the platform after a policy update will be considered your acceptance of the revised terms.
• If you do not agree to the updated policy, you may request to close your account.

10Contact & Complaints

For any privacy-related questions, complaints, or requests, please contact our Data Protection team. We are always here to help.